Return & Exchange Policy

At Ronniehair, we value your satisfaction and want to make your shopping experience as smooth as possible. Please review our policy before placing an order.

Order Cancellation

Orders may be canceled free of charge within 30 minutes of purchase, provided production or shipping has not begun.

Cancellations requested after 30 minutes are subject to an 18% handling fee. Orders that have already been shipped cannot be canceled.

Customized orders cannot be canceled once production has started, except where required by law.

Returns

We accept return requests within 14 days of delivery.

To qualify for a return, the wig must be unworn, unwashed, unaltered, and in its original packaging. The lace must remain uncut and intact.

Wigs that have been worn, installed, washed, dyed, or modified are not eligible for standard returns. Customized products are final sale for change-of-mind returns.

A 20% restocking fee applies to returns for non-quality-related reasons. This fee helps cover product inspection, handling, repackaging, and inventory costs.

Customers are responsible for return shipping costs unless the return is due to a confirmed defect or an error on our part.

Exchanges

Exchange requests must be made within 14 days of delivery, and the original item must meet our return conditions.

For exchanges requested for personal reasons:

• A 20% restocking fee applies.

• Customers cover return shipping and applicable replacement shipping costs.

• Any price difference between products must be settled before the exchange.

Only one standard exchange per order is permitted. Replacement items cannot be returned or exchanged again for personal preference reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue.

We will review your request and provide an appropriate resolution. Confirmed product defects or fulfillment errors are not subject to standard restocking fees, and return shipping will be handled in accordance with applicable law.

Lost or Stolen Packages

Once the carrier confirms delivery to the correct shipping address, Ronniehair is not responsible for packages that are subsequently lost or stolen, except where required by applicable law.

If your package is marked as delivered but cannot be located, please contact the carrier to open an investigation. We can assist by providing available tracking information.

Refunds

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method, minus applicable fees where permitted by law. Bank processing times may vary.

How to Request a Return

Please contact our customer service team within 14 days of delivery with your order number and reason for return.

We will provide the correct return address and instructions once your request is approved.

Do not send any products back without prior authorization.

Website: https://ronniehair.com

This policy does not affect any consumer rights or remedies provided by applicable law.