SHIPPING POLICY

 

Thank you for shopping with Ronniehair! We are committed to preparing and delivering your order as quickly and safely as possible.

Please review our processing and shipping information before placing your order.

1. Order Processing Time

Processing time and shipping time are separate. Shipping time does NOT include processing time.

As our wigs may require preparation, styling, coloring, or customization before shipment, processing time varies depending on the product type and specifications.

  • Regular Wigs: Approximately 3–7 business days for processing.

  • Colored & Highlight Wigs: May require additional processing time depending on the coloring process.

  • Customized Wigs: Orders involving special hair colors, cap sizes, hair density, hairlines, lengths, or other custom features may require longer processing times.

Processing time begins after payment and any necessary order details have been confirmed.

Business days exclude weekends and applicable public holidays.

If additional production time is required, our customer service team will do our best to keep you informed.

2. Shipping Time

Once your order has been processed and shipped, the estimated shipping time depends on the destination and selected shipping method.

Estimated Standard Shipping Time:

  • United States: 5–8 business days

  • Other Countries: 7–10 business days

These are estimated transit times after shipment, not guaranteed delivery dates.

Express shipping options may be available at checkout. The estimated transit time for an express service also begins after the order has been processed and dispatched.

Important: Selecting express shipping does not shorten the wig's processing or production time.

Shipping estimates may vary depending on the carrier, destination, customs clearance, weather conditions, and other circumstances beyond our reasonable control.

3. Estimated Total Delivery Time

Your estimated total delivery time consists of two separate stages:

Total Delivery Time = Processing Time + Shipping Time

For example, a regular wig shipped to the United States may require:

  • Processing Time: 3–7 business days

  • Shipping Time: 5–8 business days

  • Estimated Total: 8–15 business days

This example is for reference only. Customized or specially processed wigs may take longer.

Please contact us before placing your order if you need your wig by a specific date. We will do our best to advise you on the estimated timeline, but delivery by a particular date is not guaranteed unless expressly confirmed by us.

4. Shipping Carriers & Tracking

We primarily ship orders through FedEx, DHL, or other suitable shipping carriers.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow some time for the carrier to update the tracking information.

5. Shipping Fees

Free standard shipping is generally available for eligible orders over $80, subject to the destination and any conditions displayed at checkout.

Express shipping or special delivery services may incur additional charges.

The final shipping cost and available delivery methods will be displayed at checkout before payment.

6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs clearance may also affect delivery times.

7. Shipping Address & Delivery

Please ensure your shipping address, postal code, and contact information are accurate before completing your order.

If you need to change your shipping address, please contact us as soon as possible.

Address changes cannot always be guaranteed after an order has been dispatched.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.

8. Delayed, Lost, or Missing Packages

While we work closely with our shipping partners, unexpected delays may occasionally occur.

If your package is delayed, please contact us so we can assist with tracking and, where appropriate, initiate an investigation with the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please contact us promptly. We will review the delivery information and assist with the carrier investigation as appropriate.

Any refund, replacement, or other remedy will be handled in accordance with applicable consumer protection laws and our store policies.

9. Contact Us

If you have questions about your order, processing time, or delivery schedule, please contact our customer service team.

Email: info@ronniehair.com

We appreciate your patience and understanding. Thank you for choosing Ronniehair!